RECEPTIONIST for five-star river cruise ships sailing in Europe with UK passengers

Offer:

• Position: Receptionist
• Vessel: luxury river cruise vessel
• Salary: 1050 EUR plus monthly bonus/tips of 400 EUR-800 EUR
• Contract Type: Seasonal
• Starting date: ASAP
• Health insurance
• Cyprus or French contract
• 4 vacation days per month (collecting)
• Reimbursable travel costs

 

Responsibilities:

 

 Professional costumer service according to Company’s  Standards Check in / check out

 Answering telephone calls

 Forwarding relevant guest information to the respective department

 Sales of shop articles, partially with cash payments

 Printing and coding of cabin door keys

 Register passport and address details of guests and crew members in the POS BackOffice

 Write the daily menu proper, in cooperation with the Exc. Chef and Hotel Manager

 Responsible for taking orders during Welcome, Gala and Farewell Dinner

 Register credit cards

 Assistance during the payments

 Take and carry out wake up calls

 Taking care of postal mail

 Assistance with preparation of inventories and orders

 Handling of excursions and escort the excursions if necessary

 Support of Internet for the guests

 "Follow up" with guest after occurrence of technical problems

 Making announcements in absence of the cruise director or Hotel Manager

 General administrative tasks

 Making appointments for the Massage and hair dresser (if on board)

 Orderly handover of work to the next shift

 Responsible for cleanliness within the reception area, lobby and entrance in cooperation with the housekeeping department

 Knowledge of the ship and the respective daily program

 Guest services in general

 

Requirements:

• Excellent English skills (written & verbal), other languages are an advantage
• At least 1-2 years of reception experience in 4/5-star Hotels or on-board cruise ships
• Must work independently,
• Good computer skills

 

 

All motivated and well-experienced candidates are welcomed to send us their detailed CV in English, valid certificates, documents and reference letters from previous employers to applicants@sapkoenchev.com or onboardjobs@abv.bg

 

Please, send e-mails with all your scanned documents, a brief introduction of yourself and the position you are applying for!

 

Only short-listed candidates will be contacted!