Shops and Boutiques
Gift Shop Manager
Under general supervision, supervises the staff and the operation of the Gift shop to include ordering merchandise, maintaining inventory control, selling the items, processing related paperwork, bookkeeping for the operation, and general operation and promotion of the Gift Shop. Performs related work as required. Plans, organizes, assigns, schedules and supervises the work of subordinate staff to facilitate the attainment of the units goals and to ensure consistent application of unit policies, procedures, and guidelines. Confers with and counsels subordinate staff to exchange information on and explain work policies, procedures, and guidelines to identify the characteristics and impact of and formulate possible solutions to work related problems. Reviews and compare work performance of subordinate staff with established standards to determine employee production levels and training needs and make recommendations to agency management of appropriate personnel actions such as promotions, disciplinary actions, status changes, separations, and grievance disposition. Trains subordinate staff in the principles, practices, policies, and procedures of Gift Shop operations to maintain and improve the productivity of employees in accordance with established work standards. Manage the Gift Shop operation: maintain an accurate inventory of merchandise; maintain minimum quantities of merchandise by taking daily inventory and restocking as necessary; select and order merchandise to maintain a workable level from vendors, artists and consignors; establish markup and pricing policies and assure products are marked accordingly. Conduct general Gift Shop business: operate the cash register and balance at the end of the day; make daily deposits of money to the State Treasurer's Office; answer the Gift Shop phone and assist customers in any way possible relating to the gift shop. Maintain records for the Gift Shop operation: correspondence and communications with vendors, artists and consignors; records of products, purchase order, and payments; monthly budget status reports. Promote sales in the Gift Shop: display merchandise in an orderly, attractive fashion; change displays periodically to promote items; run sales on items that have been overlooked or are outdated; promote current products, new products, and seasonal items.
Required knowledge of: agency policies and procedures and the rules pertaining to personnel and accounting practices; techniques of supervision including, ability to: plan, assign, and evaluate the work of staff; determine training needs of staff; train staff, coordinate work schedules and duty assignments; maintain records, knowledge of: practices, procedures, and operations of a gift shop; record keeping practices and administrative reporting; bookkeeping/accounting, filing, inventory control, and merchandising, ability to: communicate orally and in writing with staff, agency management, and customers; understand and apply written and oral instructions and administrative policies and guidelines; make decisions pertinent to interpretation of applicable policies and procedures; interact with staff; operate a computer, calculator, and cash register.
Assistant Gift Shop Manager
Oversees the day to day operations and assists in managing the retail staff. Retail and managerial experience required.
Some retail experience preferred. Fluent English Language required.