Telephones:

+359 52 615 997
+359 52 615 990

Tel/fax:

+359 52 615 996

E-mails:

applicants@sapkoenchev.com
onboardjobs@abv.bg

Hotel Operations Department

Hotel Operations Department
Job Descriptions

Hotel Manager

    High School diploma and College degree preferred, front desk and hotel supervisory experience required, service oriented with excellent communication skills, available for full time employment with a flexible schedule, stable, verifiable work history, genereal computer experience: Excel, Word, Outlook, Windows, experience with hotel/reservation management system. Autoclerk would be best. Required to manage front desk, sales, housekeeping, maintenance and audit.
    - Schedule staff.
    - Fill in for front desk duties as needed.
    - Train, coach and develop employees.
    - Serve as a role model.
    - Make deposits.

Chief Purser

    On smaller ships the incumbent supervises all other departments on board with the exception of deck and engine, implementation of various shipboard services and systems including budget management, schedules, inspections, training, communications, and insures that all departments maintain high standards. On large ships the chief purser is separate from the hotel manager. The position supervises all aspects of accounting, auditing, revenue and money transactions. Usually manages the purser staff. Reports directly to the Hotel Manager (if applicable). Required: extensive previous hotel experience of no less than five years as hotel manager, a degree in hotel and restaurant management, and/or prior cruise ship experience. Managerial experience. . Education in finances and / or accounting would be an advantage. Fluent English Language skills required.

Deputy Purser

    Supervises all other departments on board with the exception of deck and engine departments. Extensive hotel experience of no less than five years as a hotel manager, a degree in hotel management and /or prior cruise ship experience required. Education in finances and / or accounting would be an advantage. Fluent English Language skills required.

Purser

    Supervising day to day operations of the pursers office / front desk as directed by the Chief Purser. Previous hotel experience required, a degree in hotel management and /or prior cruise ship experience is required. A degree in finances and / or accounting would be an advantage. Fluent English Language skills required.

Assistant Purser

    Reception desk-general information, accommodation problems, complaints, money transactions, shipboard announcements etc. Previous hotel experience and /or university degree required. A degree in finances and / or accounting would be an advantage. Fluent English Language skills required and speaking other languages (German, French or Spanish) is a plus.

Junior Assistant Purser or hotel receptionist.

Previous hotel experience and /or university degree is required. A degree in finances and / or accounting would be an advantage. Fluent English Language skills required and speaking other languages (German, French or Spanish) is a plus.

Crew Purser

    Handles the administration of the crew; sign-on and sign-off of all crew; cabin assignments for officers, staff and crew; issues cabin keys; sign-off; crew identification cards; life jackets; issues master's rules & regulations; coordinates supplies of uniforms; crew check 30 minutes prior to departure from any port; liaison officer for officers, staff and crew; keeps inventory of crew supplies; et. Represent the all the company's policies and procedures to crew members. Reports directly to the Hotel Manager. Requirements: Previous hotel experience preferable, a degree in hotel and restaurant management and/or university degree is also preferable. Accounting background helpful. A degree in finances and / or accounting would be an advantage. Fluent English Language skills required.

Shore Excursions Manager

    Responsible for the presentation, promotion, supervision and arrangement of the shore excursions offered in the various ports of call. Experience in tourism, previous travel-related experience and/or minimum 1 year in the relevant field on board ships required. Fluent English Language skills required.

Assistant Shore Excursions Manager

    Responsible for the promotion, selling and arrangements of the shore excursions offered in the various ports of call as directed by the Shore Excursion Manager. Experience in tourism, previous travel-related experience and/or minimum 1 year on board starting from an entry-level Cruise Staff position required. Fluent English Language skills required.

Receptionist

    Check-in passengers , checkout, settle accounts at end of cruise, handle complaints, lost luggage, room changes, check cashing, currency exchange, etc. Required 4 years experience in Hotel - Practical and Administrations. Customer service experience, especially as a hotel receptionist or bank teller, is most helpful in landing this job.

Job Descriptions for Other Departments

Deck department
Deck department Captain, Staff Captain, Chief Officer, First Officer, Second Officer, Third Officer, Junior Third Officer, Security Officer, Security Personnel, Safety Officer, Quartermaster, Bosun, Carpenter, Seaman, Deck Attendants Read job descriptions
Engine Department
Engine Department Chief Engineer, 1-st Engineer, 2-nd Engineer, 3-rd Engineer, Motorman, Fitter, Wiper, Chief Electrician, Electrician, Chief Air Conditioning Technician, Air Conditioning Technician, Reefer Technician, Plumber, Upholsterer, Fireman Read job descriptions
Entertainment Department
Entertainment Department Guest Entertainers, Lounge Performers, Piano Players, Cruise Director, Dancers, Musicians, Piano Player, Production Manager, Assistant Production Manager, Sound & Light Technicians, Cruise Staff, Disc Jockey, Fitness Instructors, Youth Activities Coordinators Read job descriptions
Food and Beverage Department
Food and Beverage Department Buffet Steward / Stewardess, Bar Accountant, Bartender, Bar Stewards/ Stewardess, Bar Boy / Bar Utility, D/R Jr. Waiter / Waitress, D/R Assistant Waiter / Waitress, D/R Waiter, D/R Head Waiter Read job descriptions
Galley Department
Galley Department Executive Chef, Assistant Executive Chef, First Cook, Second Cook / Third Cook, Cook Trainee, Crew Cook /Crew Cook Assistant /Crew Cook Trainee, Crew Cook Utility / Crew Messman, Provision Master / Storekeeper, Assistant Provision Master / Storekeeper, Pastry Chef Supervisor, Assistant Pastry Chef Supervisor, Pastry Man, Pastry Trainee, Baker Supervisor, Assistant Baker Supervisor, Baker, Baker Trainee, Galley Cleaner, Dishwasher / Pot washer Read job descriptions
Housekeeping Department
Housekeeping Department Chief Housekeeper, Assistant Chief Housekeeper, Floor Supervisor, Head Room Steward / Stewardess, Cabin Steward / Stewardess, Assistant Cabin Steward / Stewardess, Bell Captain, Cleaner / Utility Cleaner, Laundry Supervisor, Assistant Laundry Supervisor, Laundry Man / Linen Keeper, Pool Attendant Read job descriptions
Medical Department
Medical Department Chief Doctor, Doctor, Registered Nurse Read job descriptions
Photo Department
Photo Department Photo Manager, Assistant Photo Manager, Photographers Read job descriptions
Shops and Boutiques
Shops and Boutiques Gift Shop Manager, Assistant Gift Shop Manager, Shop Assistants Read job descriptions
Information Technology Positions
Information Technology Positions Shipboard Systems Manager, Internet Manager Read job descriptions
Spa and Beauty Salon
Spa and Beauty Salon Salon Manager, Assistant Salon Manager, Beauticians / Hair Stylists, Massage Therapist, Cosmetologist Read job descriptions
Casino Department
Casino Department Casino Manager, Assistant Casino Manager, Casino Dealers - roulette, black jack, baccarat, Slot Technician, Cashier Read job descriptions
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